CoreTrace Case Study:  State of Texas Health and Human Services Commission

Case Study Abstract

The Problem:
Manual transfer of system patches and traditional antivirus signature updates for a VoIP recording system was adding unwieldy time requirements and workload. Additionally, antivirus scans dramatically decreased CPU availability at times of heaviest call traffic.

The Solution:
BOUNCER by CoreTrace was deployed to secure the IP recording system by replacing antivirus software.

The Benefit:
By eliminating the need for antivirus software, BOUNCER secured the HHSC VoIP network while effectively reducing workload, balancing system loads, and restoring system stability and availability.

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